RETURN AND EXCHANGE POLICY
At AUS RC Hobbies we want you to be completely satisfied with your purchase from us. If you're not happy with something you have bought from us you can find our Returns & Exchanges Policy below.
If you don't know what you should do or how to go about it give us a call on (02) 4332 3164 and one of our Customer Service Team will help you get the fastest fix possible.
Online shoppers can exchange goods purchased online in our store or alternatively via the online store. Refunds are not available.
IN STORE PURCHASES
You can return you items to our store, make sure you have the receipt, all the tags and packaging are attached and intact and the product is in a saleable condition. Bring them into our retail store for exchange or credit.
You can't send any retail store items back to the online store.
Products purchased from our store are only eligible for a refund if they are faulty, different to a sample shown, do not do what they are supposed to or are of poor quality. This can only be done through our store.
In some cases faulty items may be sent back to suppliers for assessment before a refund is authorized.
If your returned items brings your total for the order under the specified spend amount, you must return all free product for you to obtain a full refund on the product price. If you are not sure if this applies to you, please call us on (02) 4332 3164 or email us at firstname.lastname@example.org and our Customer Service Team will help you.
Where the product purchased arrives broken, damaged or does not meet a realistic expected quality
Please contact us on If you are not sure if this applies to you, please call us on (02) 4332 3164 or email us at email@example.com and our Customer Service Team will help you.
AUS RC Hobbies will refund the purchase price of the product + all reasonable shipping costs to the customer should the customer have to pay for shipping.
If the product in question is assessed by our returns team however and deemed 'working as designed' then AUS RC Hobbies may refuse to refund the product and/or any shipping cost but will we contact you and ask if you would like the product returned.
If you receive an item that is faulty/damaged you may also take it into our retail store for a refund or exchange. In these circumstances print out the tax invoice which was emailed to you as an attachment to your shipping email. Take this form and your product into our store and see the counter staff.
If the product is deemed to have a manufacturing fault you may be eligible to choose between a repair, replacement or refund; as outlined by the manufacture.
If you have a product that has been used but you feel has a manufacturing fault, you can send it back to us to be assessed by the manufacture. For a warranty claim you must provide a proof of purchase/order confirmation/shipping confirmation. Once the item has been assessed we will then contact you with the outcome; this can take up to 8 weeks in peak periods plus shipping times.
If the fault in the product is not deemed to be a manufacturing fault, the product will be returned to you.