Privacy Policy

PRIVACY POLICY

AUS RC Hobbies understands and appreciates that you, as a AUS RC Hobbies customer or website visitor, are concerned about your privacy and about the confidentiality and security of information we may gather about you. AUS RC Hobbies is committed to protecting your privacy. This privacy policy explains how your personal information will be treated as you interact with AUS RC Hobbies.

As the AUS RC Hobbies websites develop and as technology evolves, AUS RC Hobbies will continue to strive to provide you with better and more customised services and with more effective websites. AUS RC Hobbies encourages you to review this privacy policy periodically because it may change from time to time.

This privacy policy explains how AUS RC Hobbies generally protects your privacy and confidentiality.

Your Personal Information Is Important To Us "Personal information" is information that identifies you or could identify you. The types of personal information we collect may include your name, address, contact phone number, email address, date of birth, passport and visa information, transaction information and financial details. We may also keep a record of products and services that you acquire from us.

Where the personal information requested includes an email address and/or mobile phone number, AUS RC Hobbies will only contact you by email or SMS if you agree to being contacted in this manner.

The Information We Collect About You

Generally, only information you provide about yourself to AUS RC Hobbies directly will be collected, such as through enquiring about, or using, AUS RC Hobbies products & services or AUS RC Hobbies website, making a booking on a AUS RC Hobbies website or by phone or otherwise identifying yourself when requesting information to be sent to you. In certain circumstances, we may collect information about you from third parties. However, we will only do so if it is unreasonable or impracticable to collect the personal information directly from you and we will take reasonable steps to inform you if and when we do.

AUS RC Hobbies only collects personal information which is reasonably necessary for, or directly related to, one or more of its functions or activities. For example, AUS RC Hobbies collects personal information from you in order to provide and charge for the hotel accommodation and other goods and services you purchase. We may also collect personal information about you to better understand your requirements and preferences, improve our services and to provide offers that may be of interest or benefit to you. For example, when you fill out a contact form, we collect the details you enter to enable us to send information to you. When you answer questions about what you would like to see we keep this information so as to better serve you. If you do not provide the personal information we request from you for these purposes, we may not be able to carry on our business and provide our services to you.

Using & Disclosing Your Personal Information

AUS RC Hobbies will not use or disclose any specific personal information about you without your consent, other than for:

 The main reason for which you have provided personal information (primary purpose);

 A purpose which is related to the primary purpose and which you would reasonably expect us to use the information for;

 A purpose required, authorized or permitted by law;

 To provide our products and services to you;

 To reply to your queries or requests;

 To market our products and services including to communicate special offers or promotions and to provide you with information about us and our  products and services;

 To compile and use statistical information regarding our customers; or

 To seek feedback from you and to monitor the quality of our products and services.

AUS RC Hobbies and its affiliates recognise the trust you place in us when you give us personal information. For example, AUS RC Hobbies may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business. However, we will not disclose specific information about you and your business to any other company (except those entities specified below) without your explicit consent.

AUS RC Hobbies may from time to time outsource the processing of certain functions or information to third parties. We may also provide your information to our related entities and partners. Any personal information disclosed to our agents, related entities, partners, contractors and third party service providers is only to the extent necessary for them to perform their agreed tasks and they are required to maintain the privacy of your information and keep such information confidential.

Storage & Security Of Your Details

AUS RC Hobbies will store personal information [electronically and in paper form].

AUS RC Hobbies will take such steps as are reasonable to protect your personal information from unauthorised access or use, misuses, loss, modification or authorised disclosure, and to ensure that the personal information we hold about you is accurate, complete and up to date. AUS RC Hobbies also maintain computer and network security, for example we use firewalls and other systems such as user identifiers and passwords to control access to computer systems. In addition, AUS RC Hobbies’ employees are obliged to respect the confidentiality of any personal information held by AUS RC Hobbies. Personal information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, AUS RC Hobbies will not be held responsible for events arising from unauthorised access to your personal information. We encourage you to play an important role in keeping your personal information secure.

Accessing, Changing & Deleting Information We Keep About You

Your trust in AUS RC Hobbies is very important to us. If at any time you want to know exactly what personal information we are holding about you or update any information at any particular time, please email us at info@ausrchobbies.com.au and we will respond to your request within a reasonable period.